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Wednesday, September 24, 2003   Rochester Linoleum and Carpet The promised phone call from the linoleum installers did not happen yesterday morning. I called. Then lovely wife called. She lost her temper with the service manager at Rochester Linoleum and Carpet. The transitions that were on our sales order, and were left off by the estimator, and the lack thereof is causing the new floor to curl, were not put in yesterday. Instead, I made two further phone calls to the service department of Rochester Linoleum and Carpet. I ended up in a half hour discussion with the service manager, Pat. At the end of that conversation, I believed that Rochester Linoleum and Carpet was going to send an installer out this morning to put in two transitions. A flat, one inch silver metal piece between the linoleum and the self-stick tile, and either a vinal piece (in gray or black) against the lip of the slate floor, or a 1.5 inch silver metal piece with a crimp in it, to eliminate or reduce the lip between the new floor and the slate. The installer from Rochester Linoleum and Carpet shows up this morning with gray vinal pieces. No black. No metal. He calls Pat, the service manager at Rochester Linoleum and Carpet twice, and cannot get through to him on the second call because he's too busy to take a call from his installer. So, I have to call, and find out when another installer from Rochester Linoleum and Carpet can come out and put in the transitions. Now, between my wife and I this makes one personal visit, and at least five phone calls that we have had to make, and hours of personal time, to attempt to correct a problem created by Rochester Linoleum and Carpet. Draw your own conclusions about Rochester Linoleum and Carpet -- posted by Chuck at Wednesday, September 24, 2003 | E-mail | Permalink | Main | 0 comments